You cannot cancel the order and demand a refund once the order is successfully placed and processed by the payment gateway. Refund requests will only be considered…
- If the buyer does not get the delivery of the ordered products within 30 days (in India) from the order date.
- If KJPack fails to ship the ordered products.
- If the shipping location is not serviced by our contracted courier.
No refund requests will be entertained for damaged products. Damaged products will be exchanged as per our exchange policy.
The refund process will start from the 31st day of the order and it will take a minimum of 10 more days thereafter.
No Returns will be entertained if a customer wants to return the product for the reason that he OR she doesn’t like it after he/she gets delivery of the product or feels the product doesn’t match his or her expectations. No refunds will be given in the following cases:
- Incorrect or outdated delivery address
- After 2 failed delivery attempts by our courier agencies.
- The package was refused by the recipient.
- In case of minor design and color variations. In the case of products, there will always be some variation in color between products you see online and products you get in hand.
All emails in this regard are to be sent to enquiry@kjpack.in